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发表于 9-1-2009 06:09 PM
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写了一则email给丰隆银行，表达不满。
内容是：
Dear Sir/Madam,
Good day to you. I received a mail from HLBtoday. The mail was saying that HLB wants to reward me, but T&Capplies. I have to spend a minimum of RM1500 for 3 months in a row, toget myself eligible for an electrical toothbrush. This is so ridiculous and impractical.
If this is the best reward HLB can give, then I'd like to adviseHLB need not reward me anymore in future, to save your money, paper andstamp duty. I am still holding the cards just because their annual fees are free for life.
Thank you. |
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楼主 |
发表于 9-1-2009 08:05 PM
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发表于 12-1-2009 01:50 PM
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发表于 12-1-2009 06:11 PM
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楼主 |
发表于 12-1-2009 06:32 PM
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发表于 12-1-2009 07:17 PM
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原帖由 弹煮 于 9-1-2009 06:09 PM 发表 
写了一则email给丰隆银行，表达不满。
内容是：
Dear Sir/Madam,
Good day to you. I received a mail from HLBtoday. The mail was saying that HLB wants to reward me, but T&Capplies. I have to spend a ...
Thank you for your email.
We appreciate the time taken in providing your feedback and take note of your comments. Please be rest assured that we have highlighted your valuable feedback to the respective unit for their reference.
Should you have any other feedback or further query, please feel free to share it with us again. Thank you.
Yen Ling
Hong Leong Online, HLBB
很敷衍、没有诚意的回复 |
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楼主 |
发表于 12-1-2009 07:20 PM
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回复 266# 弹煮 的帖子
可能是系统自动回复。。 |
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发表于 12-1-2009 07:23 PM
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回复 267# ss24 的帖子
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你身为股东不觉得羞耻吗？ |
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楼主 |
发表于 12-1-2009 07:43 PM
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回复 268# 弹煮 的帖子
不会啊，如果是系统（我觉得是），证明客服系统至少有电脑化 |
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发表于 12-1-2009 07:54 PM
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回复 269# ss24 的帖子
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客户的feedback竟然用电脑来回复？？？那就是当客户不是人 j ! |
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楼主 |
发表于 12-1-2009 08:13 PM
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发表于 12-1-2009 08:18 PM
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楼主 |
发表于 12-1-2009 08:24 PM
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回复 272# 弹煮 的帖子
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如果是人就要看他们用人回复的原因是什么。。如果是因为没有能力/钱来电脑化就要卖了，如果是因为多钱过头所以请多人也要卖了。。。如果是要人性化客服将子还可以接受。。 |
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发表于 12-1-2009 08:29 PM
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回复 273# ss24 的帖子
真的是给你讲完  |
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发表于 12-1-2009 08:31 PM
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各位哥哥姐姐， 你们好 |
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楼主 |
发表于 12-1-2009 08:34 PM
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回复 274# 弹煮 的帖子
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很多时候方法没有对错，有对错的是原因和应对方法的合适与否。。 |
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发表于 12-1-2009 08:38 PM
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发表于 12-1-2009 08:50 PM
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发表于 12-1-2009 08:52 PM
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发表于 12-1-2009 08:57 PM
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