如果你是保安部的经理，当你巡逻时，发生顾客要离开时，保安系统响起警报时，你会怎样做？？？
上两个星期，我和妹妹去买东西就发生了一起令我们很尴尬的事。回家我立刻投诉。客服经理刚打给我道歉，并告诉我那个保安其实是保安部经理。
https://www.facebook.com/notes/vincent-loo-win-sing/a-bad-experience-during-visitation-in-tesco-station-1x/10151094918299342
分享：
“My sister and I had a bad experiencce in Tesco Station 1X, we think we would not visit back to same store from a temporary. It because we were so embarrassed, we treat like thief in front of so many customers by your cashier and security guard.
[size=10.909090995788574px]I brought a promotion external hard disc at electricity counter, and I put it in my sister bag. When we finished shopping and do payment at counter, the alarm was ring, I asked my sister took out the external hard disc for the cashier to check while I showed her the receipt. The security straightly took my sister bag and check without permission, and took out my hard disc too. When I showed him the receipt, but he refused to see it, his body language already told all the customer over there, we are thief. He tries to checked the bag and the box to keep the hard disc, only the box passby the gate,alarm was ring.
[size=10.909090995788574px]Finally, he track a bar code bottom of the box, but we were stand there few minutes and a lot of customer looking for us, it was damn embarrassing us. When I ask the security, it is i am a theft? Do you think a theft will show you a receipt of the product? I show you receipt, but you refused to see it. He replied," I did not touch you and comment anything." But his action already show, we are theft. Lastly, he remove the bar code, and return me the external hard disc, so I polite to ask him to make a apologize to us, but he just shout on me that, "PERGILA LU!!!".
[size=10.909090995788574px]What kind of customer service TESCO -- an international company have? We were really shy to go again to a same store. I did made a report at customer service counter after we leave the cashier counter. But I appreciated the one of the customer service agent, she showed polite and listen our problem。”
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发表于 17-9-2012 08:46 PM
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