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有关于消费者的问题

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发表于 10-6-2008 01:24 PM | 显示全部楼层 |阅读模式
请问如果我买了一件物品,如果在两个星期内有问题,可否退款或者一对一换新的呢?
谢谢帮忙
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发表于 10-6-2008 03:01 PM | 显示全部楼层
你總該說清楚點,買了什麽啊~
有時看到會員開帖什麽都沒講清楚,又要人給意見,看了很顯咧,問題都不清不楚。
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 楼主| 发表于 10-6-2008 03:39 PM | 显示全部楼层
原帖由 茗泉 于 10-6-2008 03:01 PM 发表
你總該說清楚點,買了什麽啊~
有時看到會員開帖什麽都沒講清楚,又要人給意見,看了很顯咧,問題都不清不楚。

哦,我买了sony PSP.
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发表于 12-6-2008 11:58 AM | 显示全部楼层
有什么问题~~那个问题acceptable没有的?
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发表于 12-6-2008 12:28 PM | 显示全部楼层
http://www.kpdnhep.gov.my/pub/kp ... ection_Act_1999.pdf

如果楼主的问题是是s.32的Implied Guarantee As To Acceptable Quality
1. Where goods are supplied to a consumer there shall be implied a guarantee that the
goods are of acceptable quality.
2. For the purposes of subsection (1), goods shall be deemed to be of acceptable
quality -
a. if they are -
i. fit for all the purposes for which goods of the type in question are commonly
supplied;
ii. acceptable in appearance and finish;
iii. free from minor defects;
iv. safe; and
v. durable; and
b. a reasonable consumer fully acquainted with the state and condition of the
goods, including any hidden defects, would regard the goods as acceptable
having regard to -
i. the nature of the goods;
ii. the price;
iii. any statements made about the goods on any packaging or label on the
goods;
iv. any representation made about the goods by the supplier or the
manufacturer; and
v. all other relevant circumstances of the supply of the goods.

then就看去part vi s.39~~further reference to s.41(1)(a)
a. where the failure is one that can be remedied, the consumer may require the
supplier to remedy the failure within a reasonable time in accordance with
section 42; and
para(b)则列明了在不能够remedy那个问题的时候,你的权利
b. where the failure is one that cannot be remedied or is of a substantial character
within the meaning of section 44, the consumer may -
i. subject to section 43, reject the goods in accordance with section 45; or
ii. obtain from the supplier damages in compensation for any reduction in the
value of the goods below the price paid or payable by the consumer for the
goods.

‘reasonable time’则在s.43(2)被定义
For the purposes of paragraph (1)(a), "reasonable time" means a period from the
time of the supply of the goods within which it would be reasonable to expect the
defect to become apparent having regard to -
a. the type of goods;
b. the use to which a consumer is likely to put the goods;
c. the length of time for which it is reasonable for the goods to be used; and
d. the amount of use to which it is reasonable for the goods to be put before the
defect becomes apparent.
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 楼主| 发表于 12-6-2008 02:49 PM | 显示全部楼层
原帖由 kaiyet 于 12-6-2008 11:58 AM 发表
有什么问题~~那个问题acceptable没有的?

我是和朋友一起买的,可是当我们玩link game 的时候只有我这架有问题,会hang的。
我是不能acceptable.
也谢谢你的资料。谢谢哦.
如果他不要replace 给我可以投诉他吗?
通过那些部门?

[ 本帖最后由 LIM85 于 12-6-2008 02:51 PM 编辑 ]
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发表于 21-6-2008 01:55 AM | 显示全部楼层
先去店铺谈判,记下和你谈判的人名和日期。

谈判破裂可以去消费人仲裁庭投诉,去之前最好准备:
1)购买时的收条
2)如果有给他们修理过,就要修理收条
3)写下事情的始末
4)准备RM5 (File Borang 1)

消费人仲裁庭
http://ttpm.kpdnhep.gov.my/porta ... ntpage&Itemid=1
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