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UNIFI免费换去Maxis Home Fibre值得吗？
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发表于 12-10-2017 05:05 PM
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发表于 12-10-2017 05:10 PM
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我之前一直用着unifi 30mbps也是完全没问题，现在还免费升级成50mbps了才RM179一个月 。
Internet都是看地区的啦，最重要知道你自己的地区那个公司的最稳定
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发表于 12-10-2017 06:44 PM
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发表于 12-10-2017 07:33 PM
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发表于 3-12-2017 08:24 PM
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楼主 |
发表于 4-12-2017 10:34 AM
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还好而已，感觉上和unifi没什么分别，不过打电话不用付钱。
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发表于 4-12-2017 04:06 PM
来自手机
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cheahpg 发表于 4-12-2017 10:34 AM
还好而已，感觉上和unifi没什么分别，不过打电话不用付钱。
Ohhh...我最近也是不懂要unifi 还是 maxis...既然你这样说我就选那一个比较便宜的咯.. |
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楼主 |
发表于 5-12-2017 08:39 AM
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发表于 6-12-2017 01:20 PM
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楼主 |
发表于 6-12-2017 04:06 PM
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有时也会，不过unifi也会有相同的问题。半斤八两。
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发表于 23-1-2018 08:59 PM
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I believe Maxis fiasco is still very arrogant and never learn from the unfair treating lesson in the year of 2016.
Few days ago, I just noticed that Maxis is offering the home broadband promotion 30Mbps with RM139. Any customer signing a contract will entitle the below extra new products and services.
- A free better quality Wifi router (black color) vs the older one is (black & white color)
- A free DECT phone
- Unlimited voice call to ALL fixed and mobile networks
- Unlimited iflix access
- Maxpert consultation
Currently, I need to pay the exact amount every month but then only have the 10Mbps speed with NO extra services and better quality product benefits. Therefore, I did chat with the Maxis Customer Service (CS) to check and confirm whether I am entitled for this promotion, since my home broadband service the contract has yet been ended (had already paid for a year, another one year contract remaining). The CS replied with a positive feedback said "CAN" and advised me to visit any Maxis service centre for the upgrading.
Today, when I reached at the Maxis CS centre to request for the upgrade, I was being told that I can only upgrade to 30Mbps with having only the unlimited voice call and iflix access. I am
- Not allowed to replace a better quality wifi router
- No free DECT phone.
However, the current contract will still need to revise and re-bond for 24 months.
It then immediately popped up in my mind, I feel like again Maxis is shamelessly to discriminate and treat the existing customer unfairly. Maxis is so cunning to practice a double standard for 2 group of users that having similar services.
- The existing end user is not being notified for the upgrade. There is no received of promotion notification, letter, SMS and email to inform the existing end user for the upgrade. Base on each existing end user self awareness to request for the upgrade. If the end user did not aware of this upgrade he/she will have to continue paying more (RM139) with less services (10Mbps speed only) and without having the new hardware product benefits until the end of contract period.
- However, if the existing customer does go for the upgrade, he/she will be treated unfairly versus to the new contract signing user. His/Her upgrade is ONLY entitled for services upgrade, new hardware product benefits are not entitled.
- I then questioned Maxis CS, since the existing customer is ONLY allowed for the services upgrade, then why must to renew the existing contract to another 24 months, indeed Maxis should continue execute the remaining months. I then reemphasized if you are insisted to bond the contract for another 24 months then as a customer we should also entitle the new hardware benefits such as the wifi router and DECT phone. The CS replied “NO” it is only for new contract customer. For the existing customer the only way to entitle the hardware is to terminate the current contract with paying the RM500 penalty and then resigning a new contract. Then I answered to the Maxis CS as I had already paid for a year (RM139 x 12) is more than enough to cover the RM500 and don’t forget you are going to renew the contract again for another 24 months. You know what is the Maxis CS reply? This is our T&C during you signing up the contract…….to me this way of arrogant answering seem like they are licensing gangster to operate the business in Malaysia.
- I then continue question the Maxis CS, since Maxis is offering the exact same services to new and existing customer, why the existing customer is being treated so unfairly? The CS is speechless and can’t answer me directly. After that, the CS just redirected me to approach the marketing team and suggested me to write email to Maxis.
From the above incident, I can conclude that Maxis such a big corporation, the CS is so unwell trained and acted unprofessionally, also Maxis marketing strategy has no business etiquette that treating the existing customer no value to them, therefore all of us are being treated unfairly versus to the new customer. |
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楼主 |
发表于 24-1-2018 10:32 AM
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yokeshen 发表于 23-1-2018 08:59 PM
I believe Maxis fiasco is still very arrogant and never learn from the unfair treating lesson in the year of 2016.
Few days ago, I just noticed that Maxis is offering the home broadband promotion 3 ...
所以我的10mbps也可以申请upgrade咯？感觉上马来西亚人就是天天被骗的。就连政府都骗了，还有什么奇怪的。
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发表于 12-2-2018 01:20 AM
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现在的plan越来越便宜，之前你用的时候是多少钱？如果和unifi比较的话呢？现在有没有限制p2p或下载速度之类的？
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楼主 |
发表于 12-2-2018 09:53 AM
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上星期打电话去CS， upgrade去30mbps了。一切还算满意
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发表于 27-2-2018 02:15 PM
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我也想转maxis, 现在rm119, 我的unifi 还是旧的plan, 10mbps RM149.JB 地区
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发表于 27-2-2018 06:44 PM
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0ms 好强 怎么做到的 我试那么多次最低都9ms |
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发表于 29-3-2018 10:18 AM
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不怪的，我才买几个月的cctv不能用，unifi 可以用到，转去maxis就用几个小时后就不能了，要从新setup过然后几个小时也不能了
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发表于 3-4-2018 04:17 PM
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我也是用这maxis 10mb 139的，你是如何upgrade去30mb的呢？
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楼主 |
发表于 4-4-2018 09:24 AM
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发表于 4-4-2018 01:52 PM
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